AXELOS introduced the ITIL Practitioner certification in early 2016. While other courses of ITIL mainly focus on “What is ITIL,” the ITIL Practitioner is designed to teach “How to adopt and adapt ITIL.” It is a welcome step as it seeks to address the concern related to “How to get started with ITIL.”
The ITIL Practitioner shows you how to adopt and adapt ITIL best practices into your organization and make ITIL come to life. It helps you get beyond the best practices and see how to use them to streamline your organization and save money.
The ITIL Practitioner course has included several modern concepts, interactive tools, and templates, and most importantly the people aspect of ITSM implementations through key modules such as Organization Change Management (OCM) and Communication.
The ITIL Practitioner exam requires thorough study and understanding. You will be expected to have read the book and to understand how to adopt and adapt what you learned. For the first time in the history of ITIL, there is a provision for open book format for the ITIL Practitioner certification exam. You are allowed to mark up the pages and know where to find information so it may help you during the exam. While this sounds as though it makes the exam easier, it is actually the opposite. You really need to know the book inside and out before you take the exam. You must be able to find what you need quickly and use it to select the correct answer. This is a very different exam and you will need to plan differently to pass.
Why is the Exam is Open Book?
The ITIL Practitioner course deals mainly with the concepts that support the deployment of ITSM principles. The exam requires the students to adopt, adapt and apply ITIL best practices. The official course material consists of tools and templates such as KPI Balance Checklist, Communication campaign checklist, Business case, etc. which are used for various purposes. You need to have a working knowledge of these tools in order to correctly implement them in real-world situations. Thus, ITAM Online Training certification exam is designed to assess your ability to apply the ITSM principles. A majority of the questions in the exam are related to different situations where understanding the context is more important than memorizing concepts. Thus, an open book format enables students to focus on contextual applications of the concepts without spending time in remembering the principles.